My Personal Data

📄 Privacy & Personal Data Policy

Effective Date: Nov 1, 2024

At Neelo, your privacy matters to us. This policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with our brand online.

📑 What Personal Data We Collect

When you interact with us, we may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through our payment provider; we do not store full card details)

  • Order history and preferences

  • Browsing activity and analytics data (collected via cookies)

🔐 How We Use Your Data

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases, pre-orders, and returns

  • Provide customer care and support

  • Send you brand updates, product launches, and special offers (only if you opt in)

  • Improve your experience on our website via analytics and personalization

🛡️ How We Protect Your Data

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, misuse, disclosure, or destruction.

Our website uses SSL encryption to secure data during transmission.

📤 Third-Party Services

We only share your personal data with trusted third parties necessary to operate our business, including:

  • Payment processors

  • Shipping providers

  • Email marketing services (only if you opt in)

  • Analytics services

These providers are contractually obligated to protect your data and comply with relevant privacy laws.

📧 Marketing Communications

You will only receive marketing emails from us if you have explicitly opted in. You can unsubscribe at any time via the link in our emails or by contacting us directly at neelo.scholz@neelo.co.

 

🍪 Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings at any time.

Your Rights

If you are located in the European Union or United Kingdom, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to your personal data

  • Request deletion of your personal data

  • Object to or restrict certain processing activities

  • Withdraw consent at any time (for marketing communications)

To exercise these rights, please contact us at neelo.scholz@neelo.co.

 

📞 Contact Us

If you have any questions about this policy or your personal data, reach out to us at:

Nenufar Apelativo Unipessoal Lda
64, Rua de Fran Pacheco, 2900-373, Setúbal, Portugal
neelo.scholz@neelo.co