Pre-Order Information Page / FAQ

At Neelo, we create timeless, sustainably made resort wear designed for women who travel well. To reduce waste and produce only what’s needed, many of our collections are offered on a pre-order basis.

How does it work?

• Pre-order now to secure your piece ahead of release.

• Production begins once our pre-order window closes.

• Your item will be dispatched between early September and mid-October

• You’ll receive updates as your order progresses, including a personal note from our studio once it’s underway.

Why pre-order?

• Access limited-edition, carefully crafted pieces ahead of general release.

• Support responsible, small-batch production.

• Enjoy complimentary shipping on all pre-orders.

Payment Terms:
Full payment is required at the time of order to secure your piece.

Returns & Exchanges:
Pre-order purchases are final sale due to their made-to-order nature. We may offer an exchange or store credit, subject to availability, if you contact us within 7 days of receiving your item.

Questions?
We’re always here — reach us at neelo.scholz@neelo.co