Pre-Order Information Page / FAQ

To reduce waste and produce only what’s needed, many of our collections are offered on a pre-order basis.

How does it work?

• Pre-order now to secure your piece ahead of release.

• Production begins once our pre-order window closes.

• Your item will be dispatched between early September and mid-October

• You’ll receive updates as your order progresses, including a personal note from our studio once it’s underway.

Why pre-order?

• Access limited-edition, carefully crafted pieces ahead of general release.

• Support responsible, small-batch production.

• Enjoy complimentary shipping on all pre-orders.

Payment Terms:
Full payment is required at the time of order to secure your piece.

Returns & Exchanges:
Pre-order purchases are final sale due to their made-to-order nature. We may offer an exchange or store credit, subject to availability, if you contact us within 7 days of receiving your item.

Questions?
We’re always here — reach us at neelo.scholz@neelo.co